Return Policy

We produce only the highest quality bowstrings in the industry and we stand behind our workmanship and high quality materials. Our return Policy is as follows:

You must contact us by e-mail or phone first to establish the nature of your return.

We do not accept returns on bowstrings where the customer made a measurement error or provided the wrong measurements or gave us the wrong name of the bow. We also can not accept returns due to faulty installations of strings and string accessories.  And we do not accept returns of Dry Fired Bows/strings..

Once the validity of your return has been established, you will be issued a return number.

After we’ve received the defective product and it’s been determined that it’s because of material or workmanship another similar product will be issued RIGHT AWAY to get you back to shooting as quickly as possible. This process is handled ASAP once we have received the string or cables.

Shipping

All orders received are processed within one business day and are generally filled within 5-7 business days. But during the few months before and during hunting season we could be out up to 30 days before your order is complete. Our goal is to keep you in the field hunting or target shooting and not sitting out on the sidelines waiting for your new bowstring.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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